FAQ

Answers:

Where are you located?

We are co-located with RecoverFit Physiotherapy and Central Outback Crossfit at 2/5 Whittaker St, Alice Springs NT 0870

Do I need a referral?

No. Many clients have a GP or specialist referral, however, it is not required. Please bring any referrals, medical documents or scans with you to the appointment if able.

Can I use my private health insurance?

If you have private health insurance with physiotherapy extras then you should be able to claim back part of the cost of your appointment. We will provide you with an invoice/receipt at the end of your session to provider to your insurer. Please note we do not have HICAPS facilities within our practice,. 

How long is my appointment?

An initial consultation is 60 minutes and a follow-up is typically 45-60 minutes depending on your situation. ​

What if I need to cancel or reschedule my appointment?

We require 24 hours’ notice if you are unable to make your appointment. As we have limited hours there may be others on a waitlist and if you provide us with adequate notice, we can often offer your appointment timeslot to someone else who would benefit from it. In the event of a late cancellation or non-attendance a fee will apply. Please e-mail, text or call to reschedule your appointment.

How much will my consultation cost?

Our fees for consultation are initial $160 (1 hour) and subsequent $120 (45 minutes). Payment is due at the time of consultation. We accept all major credit cards and eftpos. Sorry no cash or cheques will be accepted.

Do you see medicare, DVA or workcover clients?

At this time due to being a limited service we do not provide medicare, DVA or workcover services. 

Do you provide general musculoskeletal physiotherapy services for non-pelvic health conditions?

We provide physiotherapy services for pelvic health conditions only and can recommend a suitable physiotherapy service to you if you have other physiotherapy amenable concerns. 

If I have my period and was expecting an internal examination, do I need to reschedule?

No – if required, we can use alternative assessment and treatment options. We can reschedule your visit if you are more comfortable with that, however please be mindful that postponing your appointments can slow down your overall treatment progress.

How many appointments will I need?

Most clients require somewhere between 3-6 appointments over the course of a 6 month period. We will discuss a treatment plan based on your individual circumstances with you at your first appointment.

What to expect at my first appointment? 

During your first session we will take the time to discuss your concerns and how they impact your life day to day as well as your short- and long-term goals. Pelvic health physiotherapy is about helping you to get the most out of life and get back to doing the things you love confidently and safely. This session usually involves taking a thorough history and we will ask you a series of questions regarding your medical history, bladder and bowel, sexual function, exercise and activity, stress, sleep and diet. This session is an opportunity for you to talk and for us to listen. This valuable information will help us to work together in forming a comprehensive treatment plan. 

During your initial consultation it may be appropriate to consider a physical examination to complete the clinical picture. A physical examination for pelvic health concerns can involve an internal physical assessment of the pelvic floor muscles. Your therapist will explain to you in detail what this involves and discuss alternative methods of assessment if this option isn’t appropriate for you. 

What if i am expecting to be examined and then I get my period?

There are multiple ways to assess the pelvic floor, and this doesn’t need to be a barrier to you receiving regular treatment for your pelvic health condition. 

Can i bring my child to the appointment?

We are family friendly and are happy for you to bring your child or baby as required. Please be mindful however that it can be tricky to be examined whilst holding a wriggling baby or child. A support person can be useful to care for your child to get the most out of your appointment. 

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